e2bed Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") sets out how e2bed ("Platform", "We", "Us", "Our") collects, processes, stores, shares, and protects the personal data of individuals who access or use the e2bed website and associated services available at e2bed.vip ("Platform"). This Policy applies to all registered players, visitors, and any other person whose personal data is processed by e2bed in connection with the Platform. By accessing the Platform or registering an account, you acknowledge that you have read, understood, and agree to the data practices described in this Policy.

e2bed takes data privacy seriously. We collect only the personal information that is necessary to operate the Platform, fulfil our obligations to players, and comply with applicable legal requirements. We do not collect data unnecessarily, and we do not sell, rent, or otherwise transfer personal data to third parties for commercial purposes. This Policy is written in plain, accessible English so that all players — regardless of their background — can understand how their data is handled.

Information We Collect

e2bed collects personal data in several categories, depending on how you interact with the Platform. The following outlines the main categories of information we may collect:

How We Use Your Information

e2bed uses personal data only for the purposes for which it was collected or for closely related purposes that a player would reasonably expect. The primary uses of your personal data are as follows:

• Account creation, management, and authentication — to register you as a player, verify your identity, maintain your account, and process deposits and withdrawals in Bangladeshi Taka.
• Platform operation and game delivery — to provide access to casino games, sports betting markets including cricket, live dealer tables, and crash games, and to record and settle all wagers accurately.
• Responsible gaming compliance — to monitor player activity for signs of problem gambling and to enforce account limits, cooling-off periods, and self-exclusion requests where applicable.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, multiple account registration, and other prohibited conduct set out in our Terms and Conditions.
• Customer support — to respond to queries, complaints, and requests from players, including account issues, payment queries, and responsible gaming requests submitted to our support team.
• Legal and regulatory compliance — to fulfil our obligations under applicable law, including retaining transaction records, responding to lawful requests from authorities, and cooperating with regulatory investigations.

Legal Basis for Processing Personal Data

e2bed processes personal data on the basis of the following legal grounds:

• Contractual necessity — processing required to perform the contract between e2bed and the player, including account operation, game delivery, and payment processing.
• Legal obligation — processing required to comply with applicable legal and regulatory requirements, including anti-money laundering obligations, KYC verification, and record-keeping obligations.
• Legitimate interests — processing carried out for the legitimate interests of e2bed, including fraud detection, platform security, responsible gaming monitoring, and improving the player experience, where these interests are not overridden by the player's fundamental privacy rights.
• Consent — where processing is based on your explicit consent, such as receiving optional promotional communications. You may withdraw consent at any time by contacting our support team, without affecting the lawfulness of any processing carried out before the withdrawal.

Sharing Your Information

e2bed does not sell, rent, or commercially transfer personal data to third parties. We may share personal data with third parties only in the following limited circumstances:

• Payment service providers — we share transaction-relevant data with payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard to facilitate deposits and withdrawals. These providers operate under their own privacy and security standards and are not permitted to use your data for their own marketing purposes.
• Game content providers — limited technical data may be shared with licensed game studios and providers such as Pragmatic Play, Evolution Gaming, and Spribe, solely to facilitate game delivery and to record game outcomes. These providers do not receive unnecessary personal data.
• Law enforcement and regulatory authorities — we are legally required to disclose personal data to law enforcement agencies, courts, or regulatory authorities where required by applicable law, a court order, or an investigation into suspected financial crime or fraud.
• Technology and infrastructure service providers — companies that provide hosting, data storage, analytics, security, or other technical infrastructure services to e2bed may process personal data on our behalf as data processors, under contractual obligations that prohibit unauthorised use.

We do not share personal data with advertisers, data brokers, social media platforms, or any third party for marketing, profiling, or targeting purposes. Any sharing of data beyond the categories described above will only occur with your explicit prior consent.

Payment Data and Mobile Financial Services in Bangladesh

e2bed is designed specifically to serve players in Bangladesh and integrates with Bangladesh's leading mobile financial services, including bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal using one of these services, e2bed records the mobile wallet number, transaction reference number, amount in Bangladeshi Taka, and the timestamp of the transaction. This data is required to reconcile your account balance, resolve payment disputes, and comply with financial record-keeping obligations.

e2bed does not have access to your mobile banking PIN, bKash wallet password, Nagad PIN, or any other authentication credentials used with your mobile financial service account. These credentials are entered directly into the relevant payment provider's interface and are never transmitted to or stored by e2bed. Players should never share their mobile banking credentials with any party, including e2bed staff.

Cookies and Tracking Technologies

e2bed uses cookies and similar tracking technologies to operate the Platform, maintain session state, detect fraud, and improve performance on mobile devices. The following types of cookies are used:

• Essential cookies — these are strictly necessary to operate the Platform and cannot be disabled. They include session authentication tokens, security identifiers, and cookies that maintain your logged-in state across page requests.
• Functional cookies — these store your preferences such as language settings and remember previously visited sections of the Platform to improve your experience on return visits.
• Analytics cookies — these help us understand how players interact with the Platform, which pages are visited most frequently, and where players encounter difficulties, so we can improve the platform experience over time.

You may be able to disable non-essential cookies through your mobile browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. e2bed does not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks.

Data Retention

e2bed retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Account data, transaction records, and gaming history are retained for a minimum period following account closure to satisfy legal and regulatory record-keeping requirements, including those relating to anti-money laundering compliance and financial audits.

Once personal data is no longer required for any legitimate purpose, it will be securely deleted or anonymised so that it can no longer be associated with any individual player. Technical data such as IP logs may be retained for shorter periods solely for security and fraud prevention purposes. If you wish to request deletion of your data, please contact our support team — we will assess your request in accordance with our legal obligations and respond within a reasonable period.

Your Rights Regarding Your Personal Data

e2bed respects your rights in relation to your personal data. Subject to applicable law and our legal obligations, you have the following rights:

• Right of access — you have the right to request a copy of the personal data that e2bed holds about you, along with information about how it is being used.
• Right to rectification — if you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure — in certain circumstances you have the right to request deletion of your personal data. This right does not apply where retention is required by law, such as for financial transaction records.
• Right to restrict processing — you may request that we limit how we use your personal data in certain circumstances, for example while a complaint or correction request is being investigated.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] (plain text — not a clickable link). We will acknowledge your request promptly and respond substantively within a reasonable period. Some requests may require identity verification before we can act on them.

Data Security

e2bed implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the Platform, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security reviews. All staff with access to personal data are bound by confidentiality obligations.

While e2bed takes all reasonable steps to secure your data, no digital platform can guarantee absolute security. You are also responsible for keeping your own account credentials secure. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected] so we can take protective action.

Children's Privacy and the 21+ Requirement

e2bed is strictly an adult platform. The Platform is not directed at, and is not intended to be used by, any person under the age of 21. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered an account or provided personal data to e2bed, please notify our support team at [email protected] immediately.

Changes to This Privacy Policy

e2bed reserves the right to update or amend this Privacy Policy at any time. Where a material change is made, we will endeavour to notify registered players by posting a notice on the Platform. The updated Policy will be effective from the date of publication. Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this Policy periodically to stay informed about how your personal data is handled. The "Last Updated" date at the top of this page reflects when the Policy was most recently revised.

Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which e2bed handles your personal data, please contact our support team. You can reach us by email at [email protected] — please note that this is a plain-text address and is not a clickable link. Our support team is available to assist players across Bangladesh, from Dhaka to Chittagong, Sylhet to Khulna, and all regions in between. We aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).